We will gladly refund all goods up to 30 days from delivery. All goods must be in their original packaging and in a resalable condition.
To return your goods, simply print out and enclose a completed goods return form and send the items you wish to return to:
Soap Suppliers Limited t/a Supplies for Candles
Unit E, Swinton Bridge Industrial Estate
Please ensure you include your order number and the reason for your return on the goods return form .
If there has been no error on our part, we will only refund the cost of goods, and not any delivery charges. If the goods are faulty, contains incorrect goods or damaged, please contact us immediately with pictures if necessary and we will make alternate arrangements to amend the issue. Do not dispose of any damaged items as we may require to collect your goods to replace. Here at Soap Suppliers we pride ourselves on our customer satisfaction and will do everything we can to maintain 100% happy customers, guaranteed.
Our couriers will attempt to deliver your parcel 3 times. You will also be notified via email or text at the estimated time for delivery. When placing an order it is your responsibility to be available to accept the delivery, or to inform us of a suitable safe place to leave the package if you will not be in. If your delivery has been missed 3 times, it will then be returned to us. If this happens, we will have to charge you the shipping costs again in order to resend.
If your goods have arrived damaged, please send us photographs immediately of the damaged items and we will send out replacements ASAP. We can only provide replacements for items with photo evidence.
If you have any questions regarding returns or damaged items please call us on 01709 588579.