International Customs Fees: Please be aware, would the package be rejected due to fees, refunds will not be provided for shipping costs.
We will gladly refund all goods up to 30 days from delivery.
*Please note, all goods must be in their original packaging and in a re-sealable condition.*
To return your goods, simply print out and enclose a completed goods return form linked here and send the items you wish to return to:
Supplies for Candles
Unit E, Swinton Bridge Industrial Estate
Please ensure you include the full name the order was placed under, the order number and the reason for your return on the goods return form to process your refund as quickly as possible.
If there has been no error on our part, we will only refund the cost of goods and not any delivery charges.
If the goods within the order are faulty or contain any incorrect or damaged items, please contact us immediately with pictures if necessary and we will make alternate arrangements to amend the issue.
Do not dispose of any damaged items as we may require to collect your goods to replace them.
If your goods have arrived damaged, please contact our customer service team with photographs immediately of the damaged items and we will send out replacements ASAP.
We can only provide replacements for damaged items with photo evidence.
If you have any questions regarding returns or damaged items please email firstname.lastname@example.org
Alternatively, you can call us on 01709 257151 Monday - Friday 9am-5pm.
Our courier partners will attempt to deliver your parcel 3 times.
You will be notified via email or text at the estimated time for delivery via the courier.
When placing an order it is your responsibility to be available to accept the delivery or to inform us of a suitable safe place to leave the package if you are not available to accept the package on your given delivery day.
If your delivery has been missed 3 times, it will then be returned to us by the courier. If this happens, we may have to charge you the shipping costs again in order to resend the goods.
Here at Supplies for Candles, we pride ourselves on our customer satisfaction and will do everything we can to maintain 100% happy customers, guaranteed.