Our standard dispatch is same working day (Monday – Friday) for orders placed before 10 am, we may continue dispatching after 10 am but there is no guarantees you will receive your package next working day.
Please note, from October to December, please allow an additional working day for orders to be dispatched.
Our standard shipping price is £5.99 + VAT up to 30 kg, and we offer a standard next day delivery service throughout Mainland UK.
For small orders less than £35 ex VAT and under 2 kg in weight, we will send using Royal Mail’s 1st class service. Even though the rate we charge exceeds the cost of sending first class mail, we use the excess amount to cover our admin, labour and customer service costs. We always suggest to bulk orders out with heavier items or products you will need in the near future to get the most cost effective shipping.
Orders over £100 excluding soya wax and VAT are shipped free of charge.
Issues and delays with couriers can occur and are out of our control, if you have any issues with the service of our couriers please get in touch. All delivery times are an estimate and not a guarantee.
Though rare, your order may be delayed if we are out of stock of a particular item, if this is the case we will notify you the same day.
All our shipping prices are based solely on the weight of the packaged item, the postcode and country it is being shipped to and excluding VAT.
See below for more information.
0-24 KG = £5.99
25-34 KG= £9.00
35-44 KG= £11.00
45-54 KG= £14.00
55-64 KG= £16.00
65-74 KG= £18.00
75-84 KG= £21.00
85-94 KG = £23.00
95-104 KG = £26.00
105-114 KG = £28.00
105-124 KG = £30.00
125 KG+ = £35.00
Standard service is 2 working days.
0-2 KG = £5.99
2-30 KG = £10.00
31-60 KG= £18.00
61-90 KG= £26.00
91-120 KG= £34.00
121-150 KG= £42.00
151-180 KG= £50.00
181-210 KG= £58.00
211-240 KG = £66.00
241-270 KG = £74.00
270 KG + = £80.00
Postcodes for this area are: BT*,IV*,HS*,KA27*,KA28*,KW*,PA20*,PA21*,PA22*,PA23*,PA24*,PA25*,PA26*,PA27*,PA28*,PA29*,PA30*,PA31*,PA32*,PA333*,PA34*,PA45*,PA36*,PA37*,PA38*,PA39*,PA50*,PA41*,PA42*,PA43*,PA44*,PA45*,PA46*,PA47*,PA48*,PA49*,PA60*,PA61*,PA62*,PA63*,PA64*,PA65*,PA66*,PA67*,PA68*,PA69*,PA70*,PA71*,PA72*,PA73*,PA74*,PA75*,PA76*,PA78*PH17*,PH18*,PH19*,PH20*,PH21*,PH22*,PH23*,PH24*,PH258*,PH26*,PH30*,PH31*,PH32*,PH33*,PH34*,PH35*,PH36*,PH37*,PH38*,PH39*,PH40*,PH41*,PH42*,PH43*,PH44*,PH49*,PH50*,ZE*BT*,IM*,TR21*,TR22*,TR23*,TR24*,TR25*PO30*,PO31*,PO32*,PO33*,PO34*,PO35*,PO36*,PO37*,PO38*,PO39*,PO40*,PO41*AB36*,AB37*,AB38*,FK17*,FK18*,FK19*,FK20*,FK21*,HS1*,HS2*,HS3*,HS4*,HS5*,HS6*,HS7*,HS8*,HS9*,ZE1*,ZE2*,ZE3*
If you would like to place an order and collect at our premises, simply add your items to cart and checkout as normal.
At the top of the checkout page, in the coupon code box, simply enter the coupon code: pick up
This will remove any shipping costs the system has generated, then proceed to checkout as normal.
In the order comments please state the time and date you wish to collect your items.
If you wish to pick up your items same day, please give us a call on 01709 588579 and let us know.
Our standard international delivery service is 3 – 5 working days.
The costs are calculated per box. We can fit a maximum of 30 kilograms of goods per box.
£8 per box/30 kg: Channel Islands (£5.99 under 2 KG)
£9 per box/30 kg: Netherlands, Belgium, Denmark, Germany
£10 per box/30 kg: Ireland
£11 per box/30 kg: France & Monaco
£13 per box/30 kg: Italy
£17 per box/30 kg: Spain
£19 per box/30 kg: Austria, Czech Republic, Finland, Hungary, Poland, San Marino, Slovenia, Slovakia, Estonia, Latvia, Lithuania, Sweden
£22 per box/30 kg: Portugal
£22 per box/30 kg + £25 customs clearance charge: Iceland, Norway, Switzerland
£25 per box/30 kg: Bulgaria, Croatia, Romania
£31 per box/30 kg: Greece
£47 per box/30 kg: Andorra, Gibraltar, Malta, Canary Islands
We will gladly refund all goods up to 30 days from delivery. All goods must be in their original packaging and in a resalable condition.
To return your goods, simply send the items you wish to return to:
Soap Supplier LTD
Unit 3A, Denaby Main Industiral Estate
Please ensure you include your order number and the reason for your return.
If there has been no error on our part, we will only refund the cost of goods, and not any delivery charges. If the goods are faulty, contains incorrect goods or damaged, please contact us immediately with pictures if necessary and we will make alternate arrangements to amend the issue. Do not dispose of any damaged items as we may require to collect your goods to replace. Here at Supplies for Candles we pride ourselves on our customer satisfaction and will do everything we can to maintain 100% happy customers, guaranteed.
Our couriers will attempt to deliver your parcel 3 times. You will also be notified via email or text at the estimated time for delivery. When placing an order it is your responsibility to be available to accept the delivery, or to inform us of a suitable safe place to leave the package if you will not be in. If your delivery has been missed 3 times, it will then be returned to us. If this happens, we will have to charge you the shipping costs again in order to resend.
If your goods have arrived damaged, please send us photographs immediately of the damaged items and we will send out replacements ASAP. We can only provide replacements for items with photo evidence.
If you have any questions regarding returns or damaged items please call us on 01709 588579.