Our Response to COVID-19
We know that crafting and making candles can be a great comfort at this time and as a team, we are still working round the clock to keep Supplies For Candles trading as normal with our appropriate social distancing measures still in place.
Please note, some carrier networks may be experiencing reduced staffing due to the current situation and therefore you may need to allow additional time for deliveries to occur.
We are working with our delivery partners to ensure that all deliveries are made, however, our usual despatch times may be extended slightly to take into account a reduced workforce within the warehouse and delivery supply chain.
We know this is a challenging time for everyone. But by partnering against fear and doubt and following important instructions on how we can help stop the spread of this virus, we will successfully face this challenge. Together.
Updated collections notice in regards to Covid-19:
Collections are available from our Warehouse between 2 pm - 6 pm, Monday - Friday.
Please note that our Warehouse is NOT open for collections on Saturdays or Sundays - apologies for any inconvenience caused.
Orders placed before 10 am can be collected the same day.
Orders placed after 10 am will be ready for collection the following day.
Although Covid restrictions have now been relaxed, we still ask that if there is a queue for collections upon your arrival, please be respectful and maintain a 2-meter distance while waiting for your order.
Due to relaxing restrictions, our team may or may not be wearing a face covering to assist you with your collection.
Please feel free to wear a face-covering if you would prefer to do so.
Our Customer Service Team is available to answer any questions you may have or to provide you with further information in regards to collecting from our warehouse.
Please feel free to contact the team between the hours of 9 am-5 pm Monday- Friday via telephone or email.
Tel: 01709 257151
Our standard dispatch is 1-3 working days (Monday – Friday).
Please note, to qualify for Saturday and Next day delivery before 12 services, orders will need to be placed before 10 am.
Our standard shipping price is £5.99 + VAT up to 25 kg
Orders over £100 excluding wax and VAT are shipped free of charge.
All our shipping prices are based solely on the weight of the packaged item, the postcode and the country it is being shipped to and excluding VAT.
See below for more information;
0-24 KG = £5.99
25-34 KG= £9.00
35-44 KG= £11.00
45-54 KG= £14.00
55-64 KG= £16.00
65-74 KG= £18.00
75-84 KG= £21.00
85-94 KG = £23.00
95-104 KG = £26.00
105-114 KG = £28.00
105-124 KG = £30.00
125 KG+ = £35.00
Issues & Delays
Issues and delays with couriers can occur and are out of our control, if you have any issues with the service of our couriers please get in touch.
All delivery times are an estimate and not a guarantee;
We cannot refund shipping costs due to errors that are no fault of our own.
We cannot resend items that are currently in transit.
Though rare, your order may be delayed if we are out of stock of a particular item, if this is the case we will notify you the same day.
UK Offshore & Scottish Highlands
Standard service is 2 working days.
Postcodes for this area are: BT*, IV*, HS*, KA27*, KA28*, KW*, PA20*, PA21*, PA22*, PA23*, PA24*, PA25*, PA26*, PA27*, PA28*, PA29*, PA30*, PA31*, PA32*, PA333*, PA34*, PA45*, PA36*, PA37*, PA38*, PA39*, PA50*, PA41*, PA42*, PA43*, PA44*, PA45*, PA46*, PA47*, PA48*, PA49*, PA60*, PA61*, PA62*, PA63*, PA64*, PA65*, PA66*, PA67*, PA68*, PA69*, PA70*, PA71*, PA72*, PA73*, PA74*, PA75*, PA76*, PA78*, PH17*, PH18*, PH19*, PH20*, PH21*, PH22*, PH23*, PH24*, PH25*, PH26*, PH30*, PH31*, PH32*, PH33*, PH34*, PH35*, PH36*, PH37*, PH38*, PH39*, PH40*, PH41*, PH42*, PH43*, PH44*, PH49*, PH50*, ZE*, BT*, IM*, TR21*, TR22*, TR23*, TR24*, TR25*, PO30*, PO31*, PO32*, PO33*, PO34*, PO35*, PO36*, PO37*, PO38*, PO39*, PO40*, PO41* AB36*, AB37*, AB38*, FK17*, FK18*, FK19*, FK20*, FK21*, HS1*, HS2*, HS3*, HS4*, HS5*, HS6*, HS7*, HS8*, HS9*, ZE1*, ZE2*, ZE3*
International Delivery & Channel Islands
(This is currently under review)
Our standard international delivery service is 3 – 5 working days.
Please note total cost includes VAT, potential DUTY and Customs and Admin charges.
Returns & damaged goods
International Customs Fees: Please be aware, would the package be rejected due to fees, refunds will not be provided for shipping costs.
Missing and/or damaged items must be reported within 48 hours of receipt delivery.
We will gladly refund all goods up to 30 days from delivery.
*All goods must be in their original packaging and in a re-sealable condition.*
To return your goods, simply print out and enclose a completed goods return form linked here and send the items you wish to return to:
Supplies for Candles
Unit E, Swinton Bridge Industrial Estate
Please ensure you include the full name the order was placed under, the order number and the reason for your return on the goods return form linked here.
If there has been no error on our part, we will only refund the cost of goods and not any delivery charges.
If the goods within the order are faulty or contain any incorrect or damaged items, please contact us immediately with pictures if necessary and we will make alternate arrangements to amend the issue.
Do not dispose of any damaged items as we may need to collect your goods in order to replace them.
If your goods have arrived damaged, please contact our customer service team with photographs immediately of the damaged items and we will send out replacements ASAP.
We can only provide replacements for damaged items with photo evidence.
If you have any questions regarding returns or damaged items please email email@example.com
Alternatively, you can call us on 01709 257151 Monday - Friday 9 am-5 pm.
Our courier partners will attempt to deliver your parcel 3 times.
You will be notified via email or text at the estimated time for delivery via the courier.
When placing an order it is your responsibility to be available to accept the delivery or to inform us of a suitable safe place to leave the package if you are not available to accept the package on your given delivery day.
If your delivery has been missed 3 times, it will then be returned to us by the courier. If this happens, we may have to charge you the shipping costs again in order to resend the goods.
Here at Supplies for Candles, we pride ourselves on our customer satisfaction and will do everything we can to maintain 100% happy customers, guaranteed.